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Who's my market? A guide to researching audiences and visitors in the arts

Contains information about the fundamentals of research, how and when to conduct your own research, how to brief and work with a research consultant for more complex needs, case studies, example questionnaires and resources.

It is the second in a set including:

  • Marketing strategies for arts organisations;
  • Who's my market? A guide to researching audiences and visitors in the arts; and
  • What's my plan? A guide to developing arts marketing plans

Contents

Part 1: Introduction
  • How market research fits into arts organisations
  • Creativity, success & information
  • Why have an audience research guide for the arts?
  • What is audience development?
  • Glossary of terms
Part 2: Market research: the fundamentals
  • Why do research?
  • Types of research
  • Research methods
    Sampling
  • The questionnaire
  • Analysing data & presenting results
  • Statistics and the use of tests of significance
Part 3: Implementing market research
  • In-house vs external resources
  • How to get management/board support
  • The brief & proposal
  • Engaging a reseach consultant
  • Ethical considerations
Part 4: Case studies
  • Using available information
  • A profile of existing audiences
  • Attracting & holding sponsors
  • Where do we stand relative to our competitors?
  • Reaction to offerings
  • Who are our potential customers & what would attract them?
  • Ticket pricing - can we increase our prices?
  • Subscriptions are declining
  • Reaction to live performance experience
  • Factors influencing the purchase decision
Part 5: Resources
  • Secondary research sources
  • Helpful private and public sector organisations
  • References
Appendices
  • Basic community profiles
  • Checklist for conducting a market research project
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